The Underlying Customer Service Skills That Make Or Break Online Reviews
I ran across a great customer service article by Help Scout. If you’re a professional in a l
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Listen Up!…Sharpening Listening Skills Builds Positive Online Reputations
I’ve noticed that people who leave negative ratings online do so because they feel that not onl
Amazon’s Top 10 Management Books – August 8, 2018
Nothing keeps a business growing like the effectiveness of its ownership and leadership. In mos
The Answer To This One Simple Question Can Make Your Business Extraordinary
A few years ago I wrote a post for another blog about the power of an organization or a leader’
What You can Do Right Now To Prepare For The Voice Revolution – Part I
At the time of this post, only about 15% of US households have a smart speaker. Since this isn̵
Messenger Chatbot Marketing Strategy For Small and Medium Sized Business
We built a chatbot last year for one of our clients who was opening a new facility. The primary pur
Google Changes The Ad Game With Machine Learning
Google is deploying machine learning across its ad platform. Machine learning is the science of
How To Turn Online Reviews Into A Competitive Advantage
The good news about today’s online reputation is in its ultra-simple rule: If your bus
